Privacy Policy
Privacy Policy
PlayMo Service
Article 1 (Purpose)
This Privacy Policy sets out the items of personal information the Company collects, uses, stores, and protects in the PlayMo Service, as well as users’ rights and how to exercise them.
Article 2 (Personal Information Collected)
Upon registration / business verification
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Name (or business name), email address, password (stored encrypted), venue name, venue address, business registration number (required for business Members)
During use of the Service
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Song-request/playlist data (identifiers and metadata, not the content itself), access logs, usage records, payment information (to the extent provided by the payment processor, e.g., payment history), IP address, device information
When using customer support
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Inquiry content, attachments, consultation records (email/chat history, etc.)
Article 3 (Purposes of Collection and Use)
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Provision and operation of the Service (song-request intake, listing, playback management)
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Member identification/authentication and account/venue management
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Fee payment and refund processing; issuance of tax invoices/cash receipts and fulfillment of transaction-evidence and tax obligations
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Handling of customer inquiries/complaints and delivery of notices
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Service improvement and new-feature development; security and prevention of fraudulent use
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Legal compliance and dispute response (including retention of evidence)
Article 4 (Retention Period)
1.
In principle, personal information is destroyed without delay upon a Member’s withdrawal.
2.
However, the following information may be retained for the periods below in accordance with applicable laws:
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Transaction/payment records: 5 years (Act on Consumer Protection in Electronic Commerce, Framework Act on National Taxes, etc.)
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Records of consumer complaints/dispute handling: 3 years (Electronic Commerce Act, etc.)
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Prevention of fraudulent use and dispute response: minimal information (email, business name, partially masked business registration number, etc.) may be retained for up to 30 days after withdrawal
Article 5 (Provision to Third Parties)
In principle, the Company does not provide personal information to external parties. The following are exceptions:
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Where the user has consented in advance
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Where required by law
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Where provision to a payment processor or electronic tax-invoice issuance agent (or accounting/tax agent) is necessary, within the scope required for payment/settlement and tax processing
Article 6 (Outsourcing of Processing)
The Company may outsource the processing of personal information as follows:
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Payment processing: PG companies (e.g., Payple, PortOne)
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Electronic tax invoice / accounting: tax/accounting agents or electronic tax-invoice issuance services
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Data storage and system operation: Firebase (Google Cloud), Amazon Web Services (AWS)
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Customer-support system operation: providers of chat-support/inquiry tools
If an outsourced party is specified or changed, the Company will provide notice within the Service or by individual notification.
Article 7 (Overseas Transfer / Storage)
As the Company uses cloud infrastructure (such as Firebase), personal information may be stored and processed in overseas data centers (e.g., in the United States). The Company applies protective measures in accordance with applicable laws, and users consent to this.
Article 8 (Users’ Rights and How to Exercise Them)
1.
Users may at any time request access to, correction of, deletion of, or suspension of processing of their personal information.
2.
Rights may be exercised by email or through customer support, and the Company will act without delay in accordance with applicable laws.
3.
Immediate deletion of information subject to a statutory retention obligation may be limited; in such cases, the reason will be explained.
Article 9 (Destruction Procedures and Methods)
1.
Upon the occurrence of grounds for destruction, information is destroyed without delay after internal review.
2.
Electronic files are permanently deleted in an unrecoverable manner, and paper documents are shredded or incinerated.
Article 10 (Use of Cookies)
1.
The Company may use cookies to improve service quality and the user experience.
2.
Users may refuse cookie storage through browser settings, but some features may be restricted.
Article 11 (Privacy Officer)
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Name: Henry Kim
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Email: admin@guana.io
Article 12 (Amendment of this Policy)
1.
The Company may revise this Policy for reasons such as changes in laws/policies or Service improvements.
2.
Changes will be announced at least 7 days in advance; for significant changes, at least 30 days in advance.